At Balaji Gems Bhopal, we aim to ensure 100% customer satisfaction. However, due to the nature of our products, please read the return & refund policy carefully.

1. Return Eligibility

  • Returns are only accepted if the product received is damaged, defective, or incorrect.
  • The request must be made within 3 days of delivery by emailing us at [Insert Email ID].
  • The item must be unused, with original tags, box, certificate, and packaging intact.

2. Non-Returnable Items

  • Customized gemstones or jewelry.
  • Products purchased during sale or discount offers.

3. Refunds

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method within 7–10 business days.

4. Shipping for Returns

  • Return shipping costs must be borne by the customer unless the error is on our part (wrong or damaged product).